Please note that we can not guarantee to exchange a product in the case of normal wear and tear (zipper), discoloration caused by exposure to UV light or damage caused by use for a purpose for which it was not designed. Damage caused by external influences such as stonefall, sharp rocks and
ski edges, hot sparks and fire, etc. is not under the Marmot warranty.
Should you have a complaint and you live in Europe, please return the item to your Marmot retailer, and ideally to the retailer from whom you purchased the item. The retailer can conduct a preliminary assessment of the item and will be happy to handle the entire complaints and returns procedure on your behalf.
Unfortunately, Marmot Mountain Europe can not process complaints submitted directly to us by the customer.
Ensure that the prodcut is clean and take it, together with the sales receipt to your nearest Marmot retailer.
The Marmot retailer submits your product complaint directly to us.
Marmot Mountain Europe processes the complaint and return the product to the retailer.
The retailer informs you that the complaint has been processed and the product is available for collection.
Should you have any general questions about the complaints and returns procedure or the Marmot warranty, please contact us by email at: firstname.lastname@example.org.