Marmot products are warranted to be free of manufacturer or material defects. If any such defect occurs during the realistic life span of the product Marmot will assess the returned item and repair or exchange it, at our discretion.

Please note that we can not guarantee to exchange a product in the case of normal wear and tear (zipper), discoloration caused by exposure to UV light or damage caused by use for a purpose for which it was not designed. Damage caused by external influences such as stonefall, sharp rocks and 

ski edges, hot sparks and fire, etc. is not under the Marmot warranty. 

Should you have a complaint and you live in Europe, please return the item to your Marmot retailer, and ideally to the retailer from whom you purchased the item. The retailer can conduct a preliminary assessment of the item and will be happy to handle the entire complaints and returns procedure on your behalf. 

Unfortunately, Marmot Mountain Europe can not process complaints submitted directly to us by the customer.

Returns Procedure

  • 1. Prepare the products

    Ensure that the prodcut is clean and take it, together with the sales receipt to your nearest Marmot retailer.

  • 2. Procedure at the Marmot Retailer

    The Marmot retailer submits your product complaint directly to us.

  • 3. Procedure at Marmot Europe

    Marmot Mountain Europe processes the complaint and return the product to the retailer.

  • 4. Pick up the products

    The retailer informs you that the complaint has been processed and the product is available for collection.

Please note:

  • We are unfortunately unable to process complaints without a valid invoice/ sales receipt.
  • Should you have any questions about an outstanding complaint, please address them to the retailer to whom you returned the product rather than contacting Marmot Mountain Europe direct.
  • Please understand that complaints and returns can take up to three weeks to process, depending on the reason for the complaint.

Should you have any general questions about the complaints and returns procedure or the Marmot warranty, please contact us by email at: info@marmot.de.

Get the article no.: